Big companies rarely know exactly what they need. The work was to sit with their teams for months, figure out what was actually broken, and hand over designs engineering could build. Most of this is rebuilt from my original comps. Where client data or names appear, they are made up.
- Finding the real problem behind what the client asked for.
- Getting large teams who disagree to agree on what to build.
- Designing the plain, everyday parts engineering actually needs.
- The same judgment I use now when I build with AI.
01
Delta Air Lines
DeltaNet
Conducted 40+ interviews across divisions, designed a dashboard fully customized for each division to centralize communication and tools.
User research, Card sorting, Wireframes, Design, Style guide
2018
02
Cox Business
Online Business Account Management
Interviewed users, built an executive prototype, and designed the self-serve portal for business phone accounts.
User research and interviews, Executive prototype, Design system, Design
2020
03
Purchasing Power
Mobile App
Interviewed stakeholders, found where sign-ups failed, and designed a phone-first sign-up and prototype.
Stakeholder interviews, User research, Design, Prototype
2018–19
04
Floor & Decor
Wayfinding
Researched how customers find their aisle and designed the signs, shown to executives in photos of real stores.
User research, Executive prototype
2019
05
Coca-Cola
Volume Performance
Researched, designed, and built the front end of volume performance dashboards.
Research, Design, Front-end development
2018
06
Secureworks
Red Cloak
Researched analyst workflows and set the design direction for a live network map and investigation flows.
Research, Workflows, Design direction
2018
07
Cox Communications
Cox One
Researched, designed, and built the front end of a shared homepage for field, sales, and headquarters staff.
Research, Design, Front-end development
2017
08
IHG
Branding and Marketing
Designed the information architecture and pages for a marketing portal shared by 13 hotel brands.
Research, Design, Front-end development
2017
09
IHG
Guest Booking and Sign-in
Mapped how guests book and sign in on the web, by phone, and at the front desk, then wireframed the fixes and a roadmap.
Workshops, Journey mapping, Wireframes, Roadmap
2017
10
SunTrust
Intranet Templates
Designed page templates and a component library that page authors could build with.
Research, Design, Front-end development
2015
11
Boys & Girls Clubs of America
Communication Hub
Designed one place for files and news, shared by the national office and local clubs.
Research, Design, Front-end development
2014
12
AT&T
Marketing Repository
Designed and built a front end on SharePoint so marketing could find and track its files.
Research, Design, Front-end development
2011
13
Cox Enterprises
Daily Dash
Designed a widget intranet that separates required alerts from optional ones.
Research, Design, Front-end development
2011
14
Coca-Cola
Compensation Recommendation Tool
Designed a tool for merit and bonus decisions against guideline ranges and budgets.
Research, Design, Front-end development
2009–11
15
AT&T
Corporate Owned Retail
Designed a full-screen map portal for store planning and site decisions.
Research, Design, Front-end development
2009
16
Coca-Cola Enterprises
Coke.net
Designed a B2B site where businesses sign up to sell Coca-Cola products, suppliers apply to work with Coca-Cola, and existing accounts get order forms and program resources.
Research, Design, Front-end development
2009