80,000 employees, and every division posting its own way
DeltaNet is Delta's intranet, built on SharePoint. Each division ran its own pages, so a safety procedure, a policy change, and a gate closure all looked the same. I designed the home page, a page system where you can tell what kind of post it is before you read it, and templates any division can build with. Nielsen Norman Group named it one of the ten best intranets of 2018.
Delta has pilots, flight attendants, gate agents, mechanics, and corporate staff, all reading the same intranet. Each division published its own way.
It started with what people check every day
We shadowed employees across divisions and turned their daily tasks into personas and a mental model: what a performance analyst checks first, what a line mechanic needs before a shift. Those answers decided what goes on the home page.
From daily tasks to structure
The mental model mapped what each persona checks and in what order. That became the Axure wireframes: pages, components, and taxonomy settled before any visual design.
A home page built around your job
The default home leads with one big story and DNN feature stories beside it. Below: a news stream you can sort by type, so division news, bulletins, and SOPs stay apart. Then the market tracker, DeltaTube, performance metrics against goal, a note from leadership, and your activity feed. Press My tools and a panel opens over the hero with your job tools, projects and groups, links, and recent documents.
Division pages
Each division gets its own page inside the same frame: its own hero, campaigns, and a news stream you can sort by date, type, or job role. The right rail holds the division's apps and communities, its scores against goal, and its videos.
News people can talk back to
Articles open with a full-width photo and the title on a white card over it. Likes, comments, and shares show real counts, and employees ask questions right on the post. The team that wrote it answers there.
A style guide the whole team could build from
Colors, Open Sans from H1 to H6, three button families with normal, hover, and active states, icons, form fields with focus and error states, and the news slider. Version 1.0 shipped with the site.
Three page types you can tell apart at a glance.
A content template behind every policy update.
A web-part grid so divisions build pages without a developer.
Comments and likes on internal news.
A documented component system in 2016, before "design system" was the usual term.
It shipped to 80,000 employees worldwide, and Nielsen Norman Group named it one of the ten best intranets of 2018.